Warranty Policy

Last updated: October 10, 2026

Turbo Vort is operated by Shenzhen Shenquan Technology Co., Ltd. This Warranty Policy applies to purchases made through the official Turbo Vort website.

Warranty Coverage

Every Turbo Vort Turbo Jet purchased through our official website is covered by a 3-Year Standard Manufacturer Warranty against mechanical and electrical defects that occur under normal use conditions.

The warranty period starts on the date the product is delivered.

What Is Covered

The warranty covers:

  • Defects in materials or workmanship affecting mechanical components

  • Failures of electrical components occurring during normal operation

What Is Not Covered

The warranty does not cover:

  • Damage resulting from misuse, abuse, accidents, or improper handling

  • Normal wear and tear associated with regular use

  • Products that have been modified, altered, or tampered with

  • Damage resulting from the use of incompatible batteries or accessories

  • Cosmetic damage that does not impact the product's functionality

How to Make a Warranty Claim

To request warranty service, please contact us at info@turbovort.com and provide the following information:

  • Your order number and proof of purchase

  • A description of the defect or problem

  • Photos or videos showing the issue, where applicable

Our customer service team will review the information provided and respond within 24 business hours with the next steps.

For return or refund requests that may qualify under our applicable policies, please refer to our Return and Refund Policy.

Contact Us

For questions regarding warranty coverage or warranty claims, please contact us:

Brand Name: Turbo Vort

Turbo Vort is operated by:
Shenzhen Shenquan Technology Co., Ltd.

Email Address: info@turbovort.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Business Address:
Room 308, Building 83, Baishilong District 1, Baishilong Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong 518000, China

Business Phone Number: +86 176 6656 8866