Return and Refund Policy

Last updated: October 10, 2026

Turbo Vort is operated by Shenzhen Shenquan Technology Co., Ltd. This Return & Refund Policy applies to purchases made through the official Turbo Vort website.

We offer a 90-day return policy, which means you may request a return within 90 days after receiving your item.

Return Eligibility

To qualify for a return, the product must be returned in the same condition in which you received it:

  • Unused and unworn

  • In its original packaging

  • Accompanied by a receipt or other proof of purchase

How to Request a Refund

To begin a return or refund request, please follow these steps:

Contact Us: Email our customer service team at info@turbovort.com and provide your order number and the reason for your return.

Return Instructions: After your request has been reviewed, ship the item back using a trackable shipping service to:

Shenzhen Shenquan Technology Co., Ltd.

Room 308, Building 83,
Baishilong District 1, Baishilong Community,
Minzhi Subdistrict, Longhua District,
Shenzhen, Guangdong 518000,
China

Return Shipping Costs: For returns related to personal preference, a change of mind, or other reasons not caused by a product defect or an error on our part, you are responsible for the return shipping costs. We do not charge restocking fees.

Important: Please contact us and receive return instructions before sending any item back. Returns sent without prior authorization will not be accepted.

If you have questions about the return process, you can contact us at info@turbovort.com.

Quality-Related Returns and Exchanges: If a return or exchange is required because of a product quality issue, manufacturing defect, product defect, or an error on our part, such as receiving the wrong item, Turbo Vort will cover the return shipping cost and any reasonable shipping costs related to sending a replacement product.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if the product is defective, damaged, or incorrect.

To help us evaluate the issue and determine the appropriate solution, please provide photos or videos showing the problem where applicable.

Exceptions / Non-Returnable Items

Certain products are not eligible for return, including:

  • Products that have been modified or tampered with

  • Products that are not returned in their original packaging

If you are unsure whether your specific item qualifies for a return, please contact us with your questions or concerns.

Exchanges

If you would like to exchange an item, please contact us first at info@turbovort.com.

Our team will provide instructions for the return process and assist with arranging a replacement where applicable.

Refunds

Notification & Approval: Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

Processing: If the refund is approved, the amount will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

Delayed Refunds: If more than 15 business days have passed since your return was approved and you have not received the refund, please contact us at info@turbovort.com.

Contact Us

Brand Name: Turbo Vort

Turbo Vort is operated by Shenzhen Shenquan Technology Co., Ltd.

Email Address: info@turbovort.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (China Standard Time, UTC+8)

Business Address:
Room 308, Building 83, Baishilong District 1, Baishilong Community, Minzhi Subdistrict, Longhua District, Shenzhen, Guangdong 518000, China

Business Phone Number: +86 176 6656 8866